Return Policy

RETURN & REFUND POLICY – SOLVARO BRAND

Last updated: 31/12/2025

At Solvaro, we are committed to providing a transparent and reliable shopping experience. Please review our return, refund, and shipping policies carefully before placing an order.

1. Return Eligibility

We accept returns for products with or without defects.

To be eligible for a return, the item must:

  • Be in its original condition

  • Not be worn, washed, or damaged

  • Include all original tags and packaging

  • Be requested within 7 calendar days of confirmed delivery

Return requests that do not meet these conditions may be declined.

2. Return Request Window

Customers must contact our support team within 7 days from the delivery confirmation date to request a return.

Requests submitted after this period will not be accepted.

3. Return Process

To initiate a return, please contact our support team at:
📧 contact@solvarobrand.com

After review, we will provide:

  • Return authorization

  • Return address

  • Shipping instructions

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

4. Refunds

Refunds are issued only after the returned item has been:

  • Received

  • Inspected

  • Approved

Refunds are processed to the original payment method used at checkout.
Shipping fees are non-refundable.

Refund processing times may vary depending on your payment provider or bank.

If a return is not approved, the customer will be notified by email.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include clear photos of the issue to help us resolve it faster.
In these cases, we will offer a replacement or a full refund at no additional cost.

6. Shipping Information

Orders are processed within 1–3 business days.

Estimated delivery times range between 7–15 business days, depending on the destination.

Tracking information is provided once the order is shipped.
Please note that delays may occur due to customs processing, logistics partners, or peak demand periods.

7. Non-Returnable Items

We do not accept returns for:

  • Items marked as final sale

  • Items showing signs of use

  • Items without original packaging or tags

  • Customized or personalized products

8. Contact Information

For any questions regarding returns, refunds, or shipping, please contact us at:
📧 contact@solvarobrand.com